Copyright 2019 Berties Of Bay. All Rights Reserved

RETURNS POLICY

EXTENDED CHRISTMAS RETURNS POLICY

We’ve extended our usual limit for returns just for the festive season. Any gift purchased between 21st October and 24th December can be returned up until 28th January, if it’s unwanted or unsuitable. Please ensure you keep your receipt so that the recipient can also return the present.

RETURNING YOUR ITEM BECAUSE YOU'VE CHANGED YOUR MIND

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned item meets our terms and conditions below.

RETURNING A FAULTY ITEM

If you find your item is faulty within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

After 30 days, we’ll repair or replace the item in accordance with the terms of the Consumer Rights Act 2015.

TERMS & CONDITIONS OF OUR POLICY

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.

 

By original condition we mean: 

  • You’ve kept all original packaging and labels in good condition and the item can be resold at full retail price 

  • You haven’t used or worn the item 

  • Unless faulty, this should be within 35 days of purchase

  • Ordinarily if you have your receipt or order confirmation we'll refund the original method you’ve used to purchase.

  • We’re unable to refund or exchange items made to your own specifications or personalised for you, unless faulty.

  • See below for the full list of items that can’t be returned

  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items

  • Please note that if you return items which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt. 

 

WHAT ITEMS CAN'T BE RETURNED?

The following items won’t be eligible for exchange or refund (unless faulty or not as described):

  • Items you received over 35 days ago

  • Items that have been opened or unsealed (other than where necessary to inspect)

  • Items without original packaging or labels

  • Items or packaging in poor condition

  • Where a item has been personalised for you, or made to your specific measurements

  • Items that cannot be returned for hygiene reasons:

    • Beauty products

    • Personal care products (such as razors, shaving brushes)

Please note that if you return items which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.