RETURNS POLICY

EXTENDED CHRISTMAS RETURNS POLICY 2021

We’ve extended our usual limit for returns just for the festive season. Any gift purchased from 1st December 2021 up to 24th December 2021 can be returned up until 24th January 2022. Please ensure you keep your emailed receipt / order confirmation so the recipient is able return the gift if needed. Please note we must be in receipt of the return by the 24th January 2022 and any item falling outside this period will not be accepted.

RETURNING AN ITEM - CHANGED YOUR MIND

We hope you love your Berties Of Bay heritage clothing item, but for any reason if you want to return it at first instance please email us at hello@bertiesofbay.co.uk as your return needs to be approved prior to posting. You have 30 days from the day you received your item in which to return it. If we have not received the item back with us within this period your return WILL NOT be accepted.

Please note your item must be unworn / unused, in its 'original condition' with the product card attached.  Upon safe receipt and careful inspection, we will refund the cost of the item you originally paid at the time of ordering, along with the postage cost you originally paid at the time of ordering. If you originally ordered more than one item, we will only refund the cost of the item you are returning. 

We do not refund or cover the cost of return postage so we strongly recommend prior to placing your order you contact us via web chat (icon on bottom right of screen) to ensure the size you are selecting will fit you. All we require is the item you are wanting to purchase, along with your height, chest and waist measurements in inches. It will also help us if you tell us how you want the item to fit, loose, fitted, etc

 

When posting your return back to us, please note a postal service with tracking facility must be used as we will not take responsibility if the item is lost and the refund will not be issued. We recommend using Royal Mail Second Class signed for service.

If you love your item but want to exchange it for a different size or colour please return your item following the process above and we will action your refund upon receipt. Re-order the preferred item you require as a new order. We recommend this is actioned sooner than later as we can't always guarantee we will have every size and colour way of every item in stock.

Our address for returning your item is:-

Returns Dept. Berties Of Bay, The Old Bakery, Chapel Street, Robin Hood's Bay, North Yorkshire, YO22 4SQ

RETURNING AN ITEM - IT'S FAULTY

Even though we carefully inspect all of our garments and accessories prior to posting, if you find your item is faulty please email us at hello@bertiesofbay.co.uk with details of the fault, along with photographs at your earliest convenience.

Upon safe receipt and careful inspection we will post out a replacement item (if replacement item is currently in stock), or refund the cost of the item you originally paid at time of ordering in full, along with the postage cost you originally paid at time of ordering. If you originally ordered more than one item we will refund only the cost of the item you are returning. 

After 30 days of receiving your item we will repair or replace the item in accordance with the terms of the Consumer Rights Act 2015.

Our address for returning your item is:-

Returns Dept. Berties Of Bay, The Old Bakery, Chapel Street, Robin Hood's Bay, North Yorkshire, YO22 4SQ

TERMS & CONDITIONS OF OUR POLICY

  • The definition 'original condition' means item is in original packaging with product card attached, item hasn't been worn or used, item is without make up or other marks and can be resold at full retail price.

  • The term 'fault' refers to manufacturing fault. This does not refer to shrinkage as all knitwear SHOULD NOT be washed due to oiled content in the wool. Very worst case scenario e.g. stain hand wash in luke warm water and dry flat on a towel. DO NOT place in washing machine or tumble dryer. For all cotton garments machine wash at 40 degrees, for best results hold each shoulder area to shake and place on coat hanger to dry. Please note if you lay over clothes airer when wet this could or cause light crease white line to appear. Please note we do provide care instructions with all our garments which are to be adhered to because your garments are designed to last for many years.

  • You have 30 days from the day you received your item in which to return it. If we have not received the item back with us within this period the return WILL NOT be accepted.

  • Refunds are paid back onto the original payment facility used to fund the original purchase and can take 3-4 working days depending on the payment provider originally used.

  • The postage cost of returning an item is the responsibility of you, the customer.

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