WHEN WILL I RECEIVE MY ONLINE ORDER?
If you have treated yourself to one of our lovely heritage garments or accessories providing we have your item on the shelf, it will be shipped within 3 working days of receiving your order via:-
UK Addresses = Royal Mail 2nd Class Signed For
Worldwide Addresses = Royal Mail International Tracked
If you have placed a pre-order then please refer to the timescale advised below / the discussion you had with us prior to placing your pre-order.
For wool garments we don't have on the shelf, our knitters will be working around the clock to get your order completed. Under normal circumstances this will take 4-6 weeks and in worst case scenarios 6-8 weeks, due to dyeing batch lead times.
For cotton garments we don't have on the shelf, please allow up to 4 weeks lead time.
PLEASE NOTE: WE USE ROYAL MAIL TO SHIP ALL ORDERS BECAUSE THROUGH EXPERIENCE THEY ARE THE MOST RELIABLE DELIVERY COMPANY. HOWEVER THE PAST 12 MONTHS HAVE PROVEN THEIR ADVISED LEAD TIMES CAN FLUCTUATE BETWEEN THE RECOMMENDED 3-4 WORKING DAYS TO 12-13 WORKING DAYS (2ND CLASS SIGNED FOR) DUE TO THE SHEAR VOLUME OF PARCELS TRAVELLING THROUGH THEIR SORTING AND DISTRIBUTION CENTRES. HOWEVER, REGARDLESS OF THE FLUCTUATING LEAD TIMES, PROVIDING YOU HAVE SUPPLIED US WITH A FULL AND ACCURATE SHIPPING ADDRESS, IT 'WILL' GET TO YOU, SO ALL WE ASK IS PLEASE BE PATIENT.